071 234 2188

info@qsdonlinevapes.co.za

Refund & Returns Policy

QSD Online

Effective Date:[01 February 2026

At QSD Online, we comply with the South African Consumer Protection Act (CPA) while maintaining strict hygiene and safety standards due to the nature of vaping products.

By placing an order on our website, you agree to the terms outlined below.

1. Hygiene & Safety – Non-Returnable Items

Due to health regulations and hygiene standards, the following items are strictly non-returnable once opened, used, or unsealed:

  • E-liquids (all types)

  • Disposable vapes

  • Pods, coils, tanks

  • Vape hardware with broken seals

  • Clearance or discounted items

  • Any used or tampered product

This policy complies with CPA Section 16 exceptions relating to hygiene-sensitive goods.

2. 7-Day Cooling-Off Period (CPA Section 16)

Customers may cancel an order within 7 days of delivery only if the product remains unopened, unused, and in original sealed packaging.

Return shipping costs are the responsibility of the customer.

We reserve the right to deduct reasonable handling or restocking fees where applicable.

3. Dead on Arrival (DOA) / Faulty Products

If your device is defective or Dead on Arrival:

You must notify us within 48 hours of delivery.

Required for assessment:

  • Order number

  • Clear photos

  • Video showing the fault

Once verified, we may:

  • Replace the product

  • Issue store credit

  • Issue a refund

Faulty devices must be returned in original packaging with all components.

Failure to report within 48 hours may result in claim rejection.

4. Incorrect or Damaged Orders

If you receive:

  • The wrong product

  • A product damaged in transit

Notify us within 48 hours.

We will arrange:

  • Replacement
    or

  • Refund

At no additional cost to you.

5. Refund Processing

Approved refunds:

  • Processed within 5–10 business days

  • Refunded to original payment method

Shipping fees are non-refundable unless the error was ours.

Bank processing times may vary.

6. Order Cancellations

Orders may only be cancelled before dispatch.

Once shipped, orders cannot be cancelled.

7. Warranty & Misuse Clause

Warranty does not cover:

  • Burnt coils

  • Incorrect priming

  • Improper charging

  • Liquid leakage due to misuse

  • User damage

  • Drops or physical damage

  • Use of incompatible e-liquids

We reserve the right to reject claims caused by user error.

8. POPIA Compliance

All personal information submitted for refund or return claims is handled in accordance with the Protection of Personal Information Act (POPIA).

Customer data will:

  • Be used solely for processing claims

  • Not be shared with third parties without consent

  • Be stored securely

9. Right to Refuse

We reserve the right to refuse refunds where:

  • Claims are made outside the allowed timeframes

  • The product shows signs of use

  • Fraudulent activity is suspected

10. Contact Us

Email: info@qsdonlinevapes.co.za
WhatsApp: 071 234 2188

Please include your order number in all communication.